FAQ (Frequently Asked Questions)

Balloon Delivery

BALLOON DELIVERIES TO A BUSINESS
If the recipient is unavailable when we arrive, the balloons will be left at the business location.

BALLOON DELIVERIES TO A RESIDENCE
Balloons must be accepted in person and will not be left at the entrance unattended. We will follow the purchasers instructions for deivery date and time within 15 minutes. If no one is home to accept the order, there may be a charge for an additional delivery.

BALLOON DELIVERIES TO A HOSPITAL
We will contact the purchaser prior to delivery to ensure that balloons are permitted for the patient and to ensure that the patient is still a hospital guest. Only mylar balloons are permitted for hospital orders.

BALLOON DELIVERIES TO A HOTEL
Deliveries to hotel guests are made in care of the front desk, bell desk, or concierge. When delivered to a casino, we drop them off to Bell Desk. Bell desk will only accept them if your name is registered with the hotel. Otherwise, you must meet the delivery driver by the Bell Desk/front desk area. The customer is responsible for ensuring that the hotel completes the delivery.

ANONYMOUS DELIVERIES
We are unable to provide anonymous delivery service. In cases where a signature is not provided on the greeting card which accompanies an order, we will reveal the name of the sender to the recipient if requested.

PayPal Checkout

Why do we use PayPal , and do you need an account to purchase?

PayPal is the safest cart on the Web, all your information is kept on their servers and never on ours. We value your privacy and security. Paypal accepts all payment cards like Visa, Mastercard, Discover, and Amex, just follow the directions. When using PayPal confirm that it has your billing address, the website will default to shipping at times. Once corrected your payment will go right through.

Miscellaneous Etc.

What's the quickest way to find what I'm looking for?

Use the search field at the top of each page and enter key words like "batman" or "Minnie" and click the "SEARCH" button. 2. Visit our Product Finder. There, you can enter key words as well as the type of party or product you are looking for, to help narrow down your search.

What is your privacy policy?

Please visit our Privacy Policies page

How can I contact you?

Please visit our Contact Us page

“It’s very tough for us right now,” said Ethan Truong, owner of HD Balloons in South Sacramento. “If it keeps happening like that then we are going to close down the business.”Truong says selling helium is a big part of his business, approximately 90 percent.Five years ago, a helium tank would cost him $25 to fill up, but now the owner says it’s close to $300 and that’s if he can even get it.“We can’t get any helium from anywhere,” he said.Delivery of the element has been periodic.“They just ran out,” he said.The shortage is even slowing scientific research.“We’re expected to try to cut back and put off experiments for a little bit until there’s a better helium supply again,” said UC Davis professor Rena Zieve. “It’s a unique material.”The physics labs at UC Davis use helium in superconducting research.“It turns out that helium at very close to zero temperature does some interesting things,” Zieve said.To cool their experiments they must use copious amounts of helium.“Hopefully it’s only a temporary increase because it really spiked up with the recent shortage,” Zieve said.Zieve said the Middle East embargo is increasing demand for U.S. supplies and some of the helium they want is being given to higher priority projects, such as MRI machines.“If you’re a hospital running an MRI machine, you can’t just turn off your machine,” she said.So now, they try to recycle what they’ve used.“There’s been a big move in the United States to try to have much more recovery of helium,” Zieve said.Unlike hydrogen, helium can’t be manufactured and the global supply is only found deep underground in a limited supply.“There’s plenty of helium in the earth, the question is finding it and getting it out,”she said. “As helium leaves the earth, it’s gone and we will never get it back.”Truong is hoping the shortage subsides before all of his business bursts.Some people have suggested banning party balloons during the shortage, but experts said they account for just a small fraction of the overall helium use.Others are working to find a more stable underground supply.

Back